For the right person Telephones Sales can be very rewarding and profitable. Telephones Sales Representatives play a vital role in many companies, generating interest and fostering growth. It is important that a Telephones Sales Representative have the ability to sell, negotiate, possess great interpersonal and communication skills. Other beneficial traits include: Persuasion, Customer Focus, Data Entry Skills, Selling to Customer Needs, Closing Skills, Telephone Skills, Organisation, Upbeat Personality, Persistence and Product Knowledge.
Phone sales consist of Inbound and Outbound Sales. Many sales positions are in consumer or business-to-business sales, working to sell products between companies.
An Inbound Sales Representative converts calls from a company’s existing and potential customer base into sales. The Representative fields calls and inquiries, working to turn them into sales by providing product/service information. A good Sales Rep. works to influence a call by demonstrating the benefits of the product or service they offer. The Sales Representative may also have the duties of answering questions, placing orders or resolving issues of clients. So it is important to have excellent customer service and administrative skills.
Outbound Sales Representatives work to generate opportunities and draw in new clients or customers to their company, contacting individuals who have no previous business with a service or product. Cold calling, takes patience and perseverance, staying positive is as much a part of this job as the ability to close a sale.
Many Reps. work closely with the Marketing team to analyze and develop strategies to efficiently and effectively increase client awareness, interest and sales. So familiarity with Branding and Marketing is a valued asset.
e-JAM is always seeking experienced Telephone Representatives with experience in Call Centres, Technical Support and Customer Service. Join us today!